New Delhi: Maruti Suzuki India Limited has once again flexed its after-sales muscle, announcing the addition of a record-breaking 502 new service touchpoints in FY 2025-26 — the highest-ever expansion in a single financial year for the company.
With this milestone, Maruti Suzuki’s total service network now stands at an impressive 5,926 touchpoints, spanning across 3,000 cities and towns in India. In simpler terms, whether you’re cruising through a metro or exploring a remote highway dhaba, chances are a Maruti technician isn’t too far away — probably even before your next tea break.
The newly added touchpoints come in multiple formats, including ARENA and NEXA workshops, Maruti Suzuki Sales and Service Points (MSSSP), as well as innovative mobile solutions like Service-on-Wheels and Bodyshop-on-Wheels. This diversified approach ensures that customers can choose between traditional workshop visits or simply getting their car serviced at their doorstep — because sometimes, even your car deserves a home spa day.
Speaking on the achievement, Managing Director & CEO Hisashi Takeuchi highlighted the importance of accessibility in customer satisfaction. He noted that peace of mind for car owners comes from knowing that service and spare parts are always within easy reach, no matter where they are. As customer expectations evolve, the company continues to innovate — from workshop visits to on-the-go service during road trips.
Maruti Suzuki’s service journey has been nothing short of a long-distance marathon. Starting with its first workshop in 1983, the company took 14 years to reach 1,000 touchpoints by 1997. Fast forward to May 2024, when it celebrated its 5,000th touchpoint, and now, just under two years later, it is racing towards the 6,000 mark. Over the last five years alone, the brand and its partners have added nearly 2,000 service locations — proving that expansion here is less of a sprint and more of a turbocharged acceleration.
Looking ahead, Maruti Suzuki has set an ambitious target of reaching around 8,000 service touchpoints by FY 2030-31. If achieved, it would further cement the company’s position as India’s most widespread automotive service network — essentially turning the country into one giant service bay (minus the waiting line, hopefully).
In a market where buying a car is just the beginning of the journey, Maruti Suzuki seems determined to ensure that ownership remains as smooth as its best-selling hatchbacks — with service support always just around the corner, or quite literally, at your doorstep.
