New Delhi/Kozhikode: Maruti Suzuki India Limited has expanded its after-sales network to 6,000 service touchpoints with the opening of a new workshop in Kozhikode, Kerala, as the country’s largest carmaker seeks to bring maintenance and repair services closer to its growing customer base.
The company’s service network now covers more than 3,000 cities and towns across India. Maruti Suzuki said it plans to add about 500 service touchpoints during the 2026-27 financial year, further widening access to vehicle servicing, repairs and technical support.
Located on Koya Road in Kozhikode, the newly inaugurated workshop covers 1,820 square metres. It has two service bays and three body-repair bays, with provisions for future expansion.
The facility is also equipped to service and charge electric vehicles, indicating how after-sales infrastructure is gradually being prepared for a market in which workshops will increasingly have to handle both combustion-engine and electric models — preferably without confusing the charging cable with the air hose.
Hisashi Takeuchi, Managing Director and CEO of Maruti Suzuki India Limited, said the availability of dependable service support was an important part of the vehicle ownership experience.
“In automobile business, along with the product, the convenience of quality service support is essential to enhancing a customer’s vehicle ownership experience. As our customer base continues to grow, we are equally focused on expanding our service network to provide greater convenience and peace of mind to customers. The inauguration of our 6,000th service touchpoint reflects this commitment. I would like to thank our dealer partners and service team, as together we have accelerated workshop activation and added our most recent 1,000 touchpoints in just around two years. Going forward, we will continue to strengthen our service footprint, and in FY 2026-27, we plan to add about 500* service touchpoints across the country.”
Maruti Suzuki’s after-sales network includes Arena and Nexa workshops, Maruti Suzuki Sales and Service Points, or MSSSPs, rural workshops, Service-on-Wheels facilities and Maruti Suzuki Authorised Service Stations.
The company has also been introducing digital tools aimed at making maintenance information and service assistance more accessible. These include the Maruti Suzuki App and S-Assist, an artificial intelligence-powered virtual car assistant that offers round-the-clock troubleshooting support and access to smart-car features.
Maruti Suzuki has also introduced a Vehicle Health Card, which provides customers with an easy-to-understand assessment of their vehicle during dealership visits.
Through its “Factful Friday” series, the company publishes educational videos covering vehicle features and maintenance practices, an effort to make the owner’s manual slightly less lonely in the glovebox.
During the 2025-26 financial year, Maruti Suzuki opened a record 502 service touchpoints. It serviced more than 2.84 crore vehicles during the year, the highest number handled by the company in a single financial year.
The expansion of Maruti Suzuki’s after-sales network highlights the growing importance of service accessibility in India’s automotive market. As vehicle sales extend beyond major cities and newer technologies enter the mainstream, the contest between carmakers will increasingly continue long after a customer drives out of the showroom.
