New Delhi, 07 June 2024: Marking a significant milestone in its commitment to customer satisfaction, Toyota Kirloskar Motor (TKM) has launched its first Company-Owned Toyota Used Car Outlet (TUCO) in New Delhi. This facility, operating under the “Toyota U-Trust” brand, is TKM’s second in India and aims to provide high-quality, safe used cars with an emphasis on transparency and convenience for both buyers and sellers.
Spanning 15,000 square feet, the new outlet can display over 20 Toyota certified vehicles at a time. Each car undergoes a rigorous 203-point inspection based on global Toyota standards, including checks on safety, structural integrity, and performance. This thorough vetting process ensures that customers can trust the quality and reliability of the cars available.
TUCO’s comprehensive services reflect TKM’s dedication to fostering a trustworthy used car market. The outlet promises an experience akin to buying a brand-new vehicle, complete with Toyota’s signature ‘MARU MARU’ high-quality precision cleaning. Buyers benefit from transparent pricing, hassle-free documentation, and access to detailed vehicle histories and valuations, all facilitated through a digitally integrated showroom.
Customers can also use the Toyota U-Trust website to evaluate their vehicles online. TUCO certified used cars come with a warranty of up to 30,000 kilometers or two years, and up to three free services at any Toyota Service Centre nationwide, emphasizing TKM’s customer-centric approach.
For sellers, TUCO offers market-competitive prices and a seamless, stress-free sales process. The expansion of TUCO into New Delhi highlights TKM’s strategy to strengthen its presence in the burgeoning Indian used car market, which is projected to grow at a CAGR of 8% and is currently 1.3 times the size of the new car market.
Takashi Takamiya, Vice President of Toyota Kirloskar Motor, emphasized the importance of the used car business to Toyota’s growth strategy in India, stating, “The expansion of TUCO with the inauguration of our first used car outlet in New Delhi exemplifies our dedication to quality, reliability, and customer satisfaction. Above all, this new outlet upholds the standards synonymous with Toyota products and our benchmark service experience.”
Atul Sood, Project Vice President of Toyota Kirloskar Motor, expressed his excitement about the new facility, stating, “The opening of the New Delhi TUCO facility marks a significant milestone for Toyota Kirloskar Motor. We are thrilled to expand our footprint in the used car market, providing customers with a trustworthy and transparent experience to buy and sell their Toyota cars, with one roof solution for all value-added services.”
Since its entry into the used car business in 2022 with the inauguration of its first facility in Bangalore, TKM has been committed to offering fully OEM (Original Equipment Manufacturer) certified used cars, setting a new standard in the industry. The New Delhi outlet is expected to further solidify TKM’s position in the market, emphasizing quality and customer satisfaction.
