State-of-the-Art Nissan Academy to Upskill Dealership Teams Across India
Chennai – Nissan Motor India (NMIPL) has taken a major step in redefining customer experience by unveiling its first-ever Nissan Academy, a cutting-edge National Training Centre at the Alliance JV plant in Chennai. Spanning 10,500 square feet, the facility is dedicated to enhancing the expertise of dealership and service staff across the country, ensuring exceptional service for Nissan customers nationwide.
The inauguration ceremony was led by Frank Torres, Divisional Vice President (DVP) for AMIEO Region Business Transformation and President of Nissan India Operations. The academy is poised to provide world-class education and training in sales, vehicle maintenance, and body shop services to dealership teams. Designed with innovation at its core, the facility features advanced mechanical workshops for hands-on training in repair, diagnostics, and aggregate overhauling. Additionally, its state-of-the-art body shop includes cutting-edge equipment for diverse repair and maintenance techniques.
Elevating Customer Experience Nationwide
The Nissan Academy aims to train over 1,000 technicians annually, fostering service excellence across Nissan’s pan-India network. This initiative aligns with Nissan’s broader strategy to strengthen its dealership operations and ensure that customers receive seamless and high-quality service. The facility embodies Nissan’s commitment to innovation, customer satisfaction, and the professional growth of its service teams.
Frank Torres expressed his vision for the academy during the launch: “The Nissan Academy represents a significant milestone in our journey to provide world-class service and innovation to our Indian customers. By investing in the skills and expertise of our dealership teams, we aim to exceed customer expectations and set a new benchmark for service quality. This initiative reflects our unwavering dedication to our dealers, partners, and the Indian market.”
Reaffirming Commitment to India
The launch of the Nissan Academy complements the company’s recent expansion in the Indian market. Following the introduction of the New Nissan Magnite and the flagship X-TRAIL SUV earlier this year, the academy underscores Nissan’s long-term commitment to India. By integrating robust training infrastructure with its growing product lineup, Nissan is setting the stage for unparalleled customer satisfaction.
As Nissan continues to embrace its “One Car, One World” philosophy, the Nissan Academy stands as a testament to its dedication to delivering excellence at every touchpoint, from showrooms to service bays.
