Championing Excellence in Dealer Relations and Customer Service
JSW MG Motor India has emerged as the undisputed leader in the Federation of Automobile Dealers Associations (FADA) Dealer Satisfaction Study 2024, clinching the prestigious top spot in the survey. The automaker also received the coveted FADA Cremé de la Cremé award, solidifying its position as a frontrunner in the Indian automotive landscape. Additionally, it ranked among the top two brands in the Sales Experience Index, further underlining its commitment to excellence in customer and dealer relations.
With an impressive score of 866, well above the industry average of 785, JSW MG Motor India’s efforts to support its dealers through innovative practices and comprehensive resources were clearly reflected. The company’s triumph in the Cremé de la Cremé category, one of the automotive industry’s highest honors, celebrates its unparalleled excellence in dealer satisfaction and customer service across all touchpoints.
Satinder Singh Bajwa, Chief Commercial Officer of JSW MG Motor India, expressed his gratitude, saying, “It is a great honor to be recognized by FADA, and these awards are a testament to our relentless commitment to delivering superior experiences for both our customers and dealer partners. I want to extend my sincere thanks to our customers, dealer network, and dedicated team for their continued trust and hard work.”
This latest accolade builds on JSW MG Motor India’s strong legacy of customer satisfaction, following its top rankings in the JD Power 2023 India Customer Satisfaction Index for Service. With over 470 dealer touchpoints spanning 190 cities, the company continues to set new standards for service and sales excellence in the Indian automotive market.
