In an unexpected yet proactive move, Lexus India has announced a voluntary recall campaign for their LX 500d model, encompassing vehicles manufactured between August 12, 2022, and February 1, 2023. This recall, affecting a total of 48 units across India, is not due to any reported mishaps but rather is a forward-thinking step to reprogram the Automatic Transmission ECU Software.
In a statement, Lexus India emphasized its commitment to vehicular and passenger safety, highlighting the brand’s dedication to maintaining the highest standards through constant innovation and technological enhancement. This recall campaign, while precautionary, underscores Lexus’s readiness to address and resolve issues swiftly and safely for the benefit of its esteemed guests.
For Lexus owners affected by this recall, the company has arranged a personalized approach. Dedicated Lexus Relationship Managers will be reaching out to individual Lexus Guests to coordinate the necessary service. In addition, Lexus owners with queries or concerns are encouraged to contact their Lexus Relationship Manager or reach out via the toll-free number 1800 300 53987 and email at contact@lexusindia.co.in.
This recall might be seen as a minor hiccup in the journey of Lexus LX 500d owners, but it also serves as a testament to Lexus India’s commitment to customer safety and satisfaction, proving that they are always in the driver’s seat when it comes to proactive customer care.
