Mumbai, 7th December 2023: In response to the aftermath of Cyclone ‘Michaung,’ Tata Motors stands in solidarity with its customers affected by the flooding in Tamil Nadu and parts of Andhra Pradesh. To assist customers in this difficult time, the company has implemented a comprehensive service plan. This service is available across the Tata Motors passenger vehicles and electric vehicles range.
Service programmer rolled out:
Extension of Warranty and Service Periods:
To ease the burden on customers facing challenges in vehicle maintenance, the company is extending the Standard warranty period, extended warranty period, annual maintenance contract period, and free service period* for vehicles in the affected region. This extension applies to contracts expiring between 01.12.2023 to 15.12.2023 and will be valid until 31.12.2023.
Dedicated Emergency Road Assistance Team:
A dedicated emergency road assistance team has been established to systematically handle cases, prioritizing them based on customer call dates and area accessibility. This ensures a streamlined response to the unique needs of each affected customer.
24 X 7 Helpdesk:
Tata Motors has activated a 24 X 7 helpdesk reachable at 1800-209-8282 to assist customers in distress. The helpline serves as a central hub for emergency assistance, offering timely support.
Free Towing Assistance:
Customers can avail towing support to the nearest dealership, providing a crucial lifeline during these challenging times free of cost. Additionally, the company has immediately deployed Flat Bed Trucks, Under Wheel Lifts, and more towing vans to enhance on-ground resources, reinforcing our commitment to providing robust towing assistance.
Acknowledging the time required for the recovery process, Tata Motors’ support initiatives will remain available until 31.12.2023. This extended timeline ensures that all affected customers have ample opportunity to benefit from these services.
Tata Motors is dedicated to provide immediate relief and unwavering support to its customers during this challenging period and standing by them as they navigate the aftermath of the cyclone.
For further assistance, customers can contact Tata Motors Customer Care Helpline at 1800-209-8282.