Mumbai: In a reassuring move that blends Teutonic efficiency with Indian empathy, Volkswagen India has announced a suite of customer care initiatives for vehicle owners impacted by the recent floods in Kolkata. When the city went under, Volkswagen decided to rise to the occasion — quite literally — with complimentary roadside assistance and priority service for all affected customers.
To ensure that stranded Volkswagens don’t become unintended houseboats, the company is offering free Roadside Assistance (RSA) to tow and transport vehicles safely to service centres. Once there, each car will undergo comprehensive inspections and standardised flood-related repairs, handled by dealership teams specially equipped for the surge in service needs. The aim: get owners back on the road faster than a Polo GT TSI in Sport mode.
For direct help, affected customers can call the RSA toll-free numbers 1800 102 1155 or 1800 419 1155 — a number that might just feel like a lifeline if your car currently resembles a submarine.
And because a flooded car brings enough financial heartbreak on its own, Volkswagen India will also support repair costs, lightening the load on owners’ wallets like a well-timed turbo boost.
Staying true to its ethos of care and commitment, Volkswagen India stands shoulder to shoulder with Kolkata, ensuring that even when the streets are waterlogged, their support isn’t.
