In response to the impending threat of cyclone ‘Michaung’, Maruti Suzuki has stepped up its customer support efforts in the cyclone-affected areas of Chennai and parts of Andhra Pradesh. Prior to the cyclone’s landfall, the company proactively dispatched over 700,000 SMS alerts to its customers, providing crucial precautionary steps to protect their vehicles from potential damage.
Following the cyclone, Maruti Suzuki is dedicated to restoring mobility for its customers during this difficult time. Collaborating with its dealer network, the company has implemented comprehensive measures at its service workshops. These efforts include:
- Designation of Area-Specific Service Managers: The company has appointed service managers for specific areas, providing their contact information to customers for direct and swift service support.
- Mobilization of Tow Trucks and Roadside Assistance: Maruti Suzuki has deployed 46 tow trucks from nearby cities and activated 34 Maruti Road Side Assistance vehicles to ensure prompt response.
- Augmentation of Spare Parts Inventory: To guarantee immediate availability, the company has increased its spare parts inventory.
- Creation of a Trained Manpower Pool: A team of trained professionals from service workshops in nearby cities has been assembled to expedite the repair process.
- Collaboration with Insurance Firms: The company is working closely with insurance companies to streamline claim processing and settlement, aiming for a faster resolution for customers.
Maruti Suzuki is committed to repairing and returning affected vehicles to customers as quickly as possible. To minimize inconvenience, the company is offering loaner cars and has partnered with cab services to ensure uninterrupted mobility for customers whose vehicles are under repair.
