New Delhi: Maruti Suzuki India Limited has achieved a major after-sales milestone by servicing more than 2.84 crore vehicles in a single financial year, the highest annual service load ever handled in the company’s history. The achievement underscores the scale of Maruti Suzuki’s service ecosystem and its continued focus on customer support long after a vehicle leaves the showroom.
The record has been made possible through the company’s extensive network of 5,926 service touchpoints spread across the country, backed by trained technicians, streamlined service processes and technology-driven operations. To put the number into perspective, Maruti Suzuki serviced enough vehicles in FY26 to create a queue stretching far beyond India’s highways—though thankfully customers didn’t have to wait in one.
As India’s largest passenger vehicle manufacturer continues to expand its sales footprint, the company has simultaneously strengthened its after-sales infrastructure, a strategy that has long been central to its business model.
Commenting on the achievement, Hisashi Takeuchi, Managing Director and CEO, Maruti Suzuki India Limited, said that reaching the highest-ever annual service load reflects the trust customers place in the brand’s after-sales capabilities. He also credited channel partners for their dedication and efforts in helping the company reach this milestone.
Takeuchi emphasized that quality after-sales service plays a crucial role in maintaining vehicle performance, enhancing reliability and building long-term customer confidence. According to him, customer satisfaction does not end at the point of sale, making service support a key pillar in strengthening brand loyalty.
Maruti Suzuki has consistently followed a philosophy of ensuring that its service network expands ahead of vehicle sales. This approach has helped the company maintain one of the widest service footprints in the Indian automotive industry, reaching customers in urban centres, semi-urban regions and remote locations alike.
Looking ahead, the automaker plans an even bigger expansion of its service infrastructure. As vehicle technologies become more advanced and customer expectations continue to evolve, Maruti Suzuki intends to introduce newer service formats and improve accessibility for vehicle owners across the country.
The company has set an ambitious target of establishing around 8,000 service touchpoints by FY2030-31, further reinforcing its commitment to customer convenience and nationwide service coverage.
While new car launches often grab the spotlight, milestones like these highlight another side of the automotive business—keeping millions of vehicles running smoothly every day. And if servicing over 2.84 crore vehicles in a year sounds impressive, Maruti Suzuki’s next target suggests the company’s service bays may be preparing for an even busier future.
