Mahindra & Mahindra Ltd. is giving Delhi-NCR SUV owners something almost as exciting as a new car delivery — faster, smarter and slightly more pampered aftersales service. The homegrown auto giant has announced a major scale-up of its aftersales ecosystem in the capital region, adding new service touchpoints, a large training institute, and even electric vans that come to your doorstep like a doctor on wheels — except they fix torque instead of tonsils.
In a move that blends customer convenience with future-ready tech, the company is strengthening service infrastructure across multiple fronts — from technician training to mobile EV support — with the goal of making ownership smoother, quicker and far less dependent on waiting-room coffee.
Bigger Brains Behind the Bays
At the heart of the upgrade is a new Mahindra Institute of Learning Excellence Centre, spread across a substantial 26,000 sq. ft. facility in Delhi-NCR. Think of it as a finishing school — but for service professionals instead of socialites.
The centre features:
- An experiential learning demonstration hall
- Advanced technical training infrastructure
- Specialized modules for SUVs and electric SUVs
- Training for sales, mechanical service and bodyshop operations
The objective is simple: today’s SUVs are basically computers with wheels and muscles, so the people servicing them need both spanners and software sense. Mahindra aims to future-proof its service teams as its vehicle portfolio becomes more tech-heavy and electrified.
When Service Comes Home (Quietly, on Electric Wheels)
In perhaps the most customer-friendly twist, Mahindra is rolling out dedicated electric service vans under its Electric Van Mobile Service Experience (eVan) program across Delhi-NCR.
These eVans are designed specifically for electric SUV customers and will provide doorstep support — meaning your vehicle can get attention without you battling NCR traffic first.
Each mobile unit is equipped with:
- Onboard battery pack and charger
- Hydraulic scissor lift
- Wheel balancer
- Car care and washing tools
- Capability for periodic maintenance and minor repairs
It’s essentially a mini service workshop on wheels — minus the long queue and plus the convenience. Mahindra plans to expand these eVan services to other major cities as well, suggesting that the future of service may arrive silently and ring your doorbell.
Five New Touchpoints, 70 More Bays, Fewer Headaches
To support rising SUV volumes and reduce turnaround time, Mahindra has also inaugurated five new service touchpoints across the Delhi-NCR region.
This expansion adds:
- Service capacity equivalent to 70 additional working bays
- Faster turnaround times
- Wider regional coverage
- A dedicated commercial vehicle service touchpoint in Northwest Delhi
For customers, this should translate into shorter wait times, better appointment availability and less calendar negotiation between “service due” and “busy schedule.”
Service Becomes the New Horsepower
With SUVs and eSUVs getting more advanced every year, aftersales service is increasingly becoming a competitive differentiator. Mahindra’s NCR push signals a broader strategy: selling the vehicle is step one — keeping it happily running is the real long-term relationship.
Because in modern car ownership, horsepower is great — but service power is what keeps the smiles going.
