Gurugram: In a bold and refreshingly honest move, CARS24 has just told Indian car buyers what they’ve been wanting to hear for decades — “If you don’t love it, return it.” The company has launched India’s first-ever 30-Day Return Policy, allowing customers to bring back their pre-owned car within 30 days or 999 km if it doesn’t live up to expectations.
Think of it as Amazon meets automobile — except instead of returning a mixer, you’re returning a Maruti.
For an industry that’s always operated on “as-is, where-is” faith, this is nothing short of revolutionary. The pre-owned car market in India — valued at over ₹3 lakh crore and growing nearly three times faster than new car sales — has long been haunted by one ghost: uncertainty. CARS24 has decided to exorcise that spirit with a combination of AI-led inspections, 300+ quality checks, and a Cartruth certification that makes “trust” sound like an engineering parameter.
“Trust has always been the hardest currency in this business,” says Himanshu Ratnoo, CEO, CARS24 India. “Even new car manufacturers don’t let you live with a car for a month and return it if it doesn’t feel right. We’re doing that because we’re sure of our quality — and frankly, because accountability should start with us.”
Every car on the CARS24 platform passes through a rigorous inspection regime so thorough that only 15% of cars make the cut — a number that would make even IIT admissions look lenient. The rest are filtered out at the quality gate faster than a WhatsApp rumor in an RWA group.
The 30-Day Return Guarantee is simple: buy a car, live with it, test it through office traffic, mountain drives, or the in-laws’ approval gauntlet. If it doesn’t spark joy, simply log a request on the app, get a quick reinspection, and the refund rolls in within days — no drama, no fine print.
With this initiative, CARS24 isn’t just selling cars; it’s selling peace of mind on wheels. It’s a bold bet that could redefine how Indians think about used cars — not as second-hand, but as second chances.
Because in 2025, it seems the road to customer satisfaction might just come with a U-turn option.
