In a significant move to assist those grappling with the aftermath of severe flooding, Volkswagen India has extended its service and roadside assistance to customers in Kerala, Himachal Pradesh, Uttarakhand, Karnataka, and Gujarat. This initiative underscores the brand’s commitment to customer safety and satisfaction during challenging times.
A Lifeline for Stranded Customers
Recognizing the plight of those stranded due to the floods, Volkswagen India is offering complimentary Road Side Assistance (RSA) to all affected customers in the impacted regions. This service is designed to ensure that customers receive prompt and effective support, minimizing the stress and inconvenience caused by the natural disaster.
Affected customers can avail themselves of this service by directly contacting Volkswagen RSA at 18001021155 or 18004191155. This direct line ensures that assistance is just a call away, reinforcing Volkswagen’s dedication to a hassle-free service experience.
Comprehensive Vehicle Service Checks
Beyond immediate roadside assistance, Volkswagen India is also providing a thorough service check for vehicles affected by the floods. This comprehensive service aims to identify and repair any flood-related damages promptly. To facilitate this, standardized repair guidelines have been issued across all Volkswagen dealerships, ensuring that customers receive consistent and efficient service.
The company is also committed to maintaining adequate service support to guarantee quick turnaround times, minimizing the period customers are without their vehicles. This proactive approach highlights Volkswagen’s commitment to restoring normalcy for its customers as swiftly as possible.
Support for Total Loss Situations
In unfortunate cases where vehicles have been deemed a total loss due to the flooding, Volkswagen India is extending support through its Certified Pre-Owned outlets. This initiative ensures that customers facing the worst-case scenario are not left without options, providing a pathway to secure a replacement vehicle.
A Customer-First Approach
Volkswagen India’s response to the flooding crisis is a testament to its customer-first philosophy. The brand’s dedication to providing robust support during such challenging times reflects its core values and commitment to its customers. As the affected regions work towards recovery, Volkswagen India stands as a pillar of support, ready to assist and ensure that its customers are well taken care of.
This comprehensive support system not only aids in immediate relief but also paves the way for a smoother, quicker return to normalcy for Volkswagen customers. By extending these services, Volkswagen India exemplifies what it means to be a responsible and customer-centric brand, proving that it’s not just about selling cars, but about being there for the community in times of need.
