Bangalore, 31st March 2022: In line with its customer-first philosophy of enabling easy access to world-class products and services to its customers, Toyota Kirloskar Motor (TKM) today announced the launch of Regional Parts Centre (RPC) in Northeast at Guwahati, Assam. The RPC will play a critical role in ensuring easy access and availability of Toyota Genuine Parts and Accessories catering to the rapidly evolving and quick service needs of customers. With this centre TKM now has a total of five RPCs catering to customer touch points across India.
The new facility will significantly enhance parts distribution efficiency, reduce inventory costs, and strengthen service support to dealers across the region thereby providing quick service turnaround to customers. Further it will significantly reduce the parts supply lead time to within 48 hours to the furthermost dealers in the Northeast states thereby immensely benefitting customers. Besides, it will strengthen parts supply to the dealers, and enable dealers to maintain optimized stocking of parts and ensuring efficient service without compromising on the quality of after sales experience.
Inaugurating the Regional Parts Centre, Mr. Masakazu Yoshimura, Managing Director, TKM, said, “We are happy to announce the launch of Regional Parts Centre in Guwahati. Over the years we are witnessing increasing demand from this region as more customers are buying Toyota vehicles because of quality and reliable products along with excellent after sales service experience. In-line with our customer first approach, the opening of new parts centre will strengthen availability of Right Parts at Right Time with Right Quality for our Northeast customers.
It is our great pleasure to take this opportunity to thank our loyal customers for their faith in Toyota brand. Our commitment is to deliver Awesome and Heart Touching Experiences at every touch point and interaction thus delivering ‘mass happiness to all’.”
Northeast region is one of the important markets for Toyota and in line with that several initiatives have been undertaken like the regional stockyard, strengthening logistics, manpower and process capability to address the growing requirement of emerging markets and customers. This new initiative is an integral part of the company’s commitment towards providing world class services and delightful experience to a wider customer base.
Currently, TKM has 13 customer touch points in the Northeast; customers can find more details about these centres on https://www.toyotabharat.com/find-a-dealer/.
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