All fee plazas on National Highways are equipped with FASTag system except for following stretches, due to extremely low traffic :
Sundra Gunjangarh and Khuiyali plaza on Munabao- Tanot section of National Highway number 25E.
Garadiya, Sinhaniya and Doongri fee plazas on Gagariya- Baori Kalan- Serwa- Bakhasar section of National Highway number 925 and Sata-Gandhav section of National Highway number 925A.
Various measures have been undertaken by National Highways Authority of India from time-to-time to reduce/eliminate occurrence of any incorrect deduction via FASTag at user fee plazas. Some of the key measures undertaken are as under:
|• Penal action on defaulting bank/fee plaza operating agency/concessionaire.|
|Mandate for implementation of Interface Control Document (ICD 2.5) at all fee plazas|
on National Highways
(Year 2020 and 2021)
|Service Level Agreement (SLA) parameters for issuer banks|
(Year 2019 & 2021)
|Provision to resolve customer complaints related to overcharging, double deduction, unauthorized transaction, etc. in a time-bound manner|
In order to achieve 100% fee collection electronically at fee plazas, Government has declared all lanes of fee plazas on National Highways as FASTag Lane of the fee plaza w.e.f. midnight of 15th/16th February 2021. This has resulted in reduced waiting time and minimized queues at fee plazas.
This information was given by the Union Minister for Road Transport and Highways, Nitin Gadkari in a written reply in the Rajya Sabha.
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