- The ‘safe & Clean’ Programme rolled out at various centres to ensure customer and employee safety during the pandemic
DUBAI, UAE – Nissan wrapped up its ‘Safe & Clean’ certification programme successfully in the Middle East. The aim of the programme was to maintain high levels of health and safety measures across authorized Nissan dealers in the region. Under the programme, Nissan’s entire network of partners in the region, including showrooms and workshops, has now been certified.
Earlier this year the programme extends the precautionary measures put in place in a response to the developing COVID-19 pandemic in the region. As per the company, all the dealers now required to complete a Facility Audit Checklist to get certified. The checklist is planned efficiently that includes implementation of symptom and temperature detection system for employees, adoption of COVID-19 service and sales protocols issued by Nissan, effective implementation of the vehicle sanitisation process, etc.
To qualify for the certification all the employees at authorised dealers are required to undergo a special ‘Nissan Covid-19 Re-start Guidelines’ training session. Further, the employees are also required to adopt COVID-19 service and sales protocols issued by Nissan for the facility to complete the audit checklist. Compliant services are recognised with a ‘Nissan Safe & Clean Certified Outlet’ quality certification and label that can be shown to patrons, while also being featured on the company’s website and social media channels.
Thierry Sabbagh, Managing Director, Nissan Middle East said: “The health of our customers, employees and partners remains a key priority for us at Nissan, and we are steadfast in our commitment to facilitating a safe environment as we welcome customers to our dealers across the region. The implementation of our ‘Safe & Clean’ certification programme aims to help our partners enforce best practices while offering peace of mind and confidence to our customers.”
The programme adds to the earlier upgrades done to all showrooms in the area as part of the Nissan Retail Concept that is designed to convey a more digital and customized customer service experience. While the innovative and aesthetic elements continue to bring comfort and cosines to customers, the certification programme also ensures a safe environment across the various networks. In future also the ‘Safe & Clean’ certification programme will conduct regular audits to ensure compliance across all sections.
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