Polestar has initiated a voluntary safety recall and a service campaign that contains a number of updates for Polestar 2 vehicles. The recall and related communication does not apply to customers in the US, Canada or Switzerland as vehicles have not yet been delivered in those markets and deliveries will not be affected. The official communication will be sent to affected customers from Monday 2 November.
The recall involves the replacement of faulty inverters on most delivered customer vehicles. The inverters transform the stored energy in the battery into the power required by the electric motors. The total number of affected vehicles delivered to customers is 4,586.
The service campaign relates to the High Voltage Coolant Heater (HVCH). The HVCH is responsible for both cabin and high voltage battery heating. Faulty parts fitted to early production cars need to be replaced. The total number of affected vehicles that are delivered to customers is 3,150.
These hardware updates can be performed in a single workshop visit. From Monday 2 November, affected customers will begin to be contacted by email and notified of the issues, the solutions and the next steps. Any undelivered vehicles will be updated before handover, and any vehicles already at workshops will also be updated according to the campaigns. There may be handover delays on new vehicles that need to be updated accordingly before they are handed over.
As part of the actions required by the recall and service campaign, all vehicles will also be upgraded to be compatible with forthcoming Over-The-Air (OTA) updates. This will allow Polestar to push new software directly to Polestar 2 vehicles when OTA updates are available.
We recognise the importance of updating our customers. In order to successfully address the issues, we have needed to ensure that appropriate investigations are made before customers are informed. We appreciate our customers’ patience as we follow the necessary process.
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